The roles of CSR exist to ensure
the customer receives the best and right products at the best price in the
timeliest manner for their use.To
ensure this happens the CSR must receive in the products, stock them on the
shelves, pull the correct products per the customers’ orders and ship the
products – making sure they are loaded correctly – all in a timely manner.
Outcomes for CSR position:
1)Prepare
sales orders in Peachtree with NO errors.
2)Maintain
backorder report by July 31, 2010 to maximum of 2 pages.
3)Improve
delivery score to 95% by 7/1/10 and 98%
by 10/1/10
4)Update
website with current pricing and make sure that all pricing matches Peachtree.
5)Communicate
with all Sales Rep on price increases and what customers need to be notified on
price changes.
6)Grow
revenue by 15% (one year from start date)
Increase number of website orders
Upsell customers – ‘would you like fries with your order?’
7)Aid
buyer in determining what needs to be ordered
8)Improve
delivery time to customers of products ordered in
